Order Status Guide

Order Status Guide

Action Required:

 Awaiting Artwork Our team has not yet received the artwork files needed to begin working on your order.

 On Hold We have encountered an issue with the provided artwork that requires your attention. Please look for an email with further instructions.

 Awaiting Customer Proof Approval Please check your email and review the artwork proof. We require your approval to move forward with production.

In Progress:

 Awaiting Staff Approval Our team is currently in the process of reviewing your order to ensure your final product is free from any errors prior to production.

 Printing Production has started, and your order is now printing.

 Trimming We are finishing our production cycle and completing your order. This is the final step before your order is prepared for delivery.

Final Steps:

 Ready for Pickup Your order is complete and available to be picked up at our facility. Please proceed to the onsite Soardist Will Call to receive your pickup.   

 Shipped Your completed order has been shipped. Our team has created the shipping label, and the carrier is currently in possession of your delivery. 

 Completed Your order is now complete. Thank you for choosing to work with our team here at Soardist!

Special Cases:

 Reprint Your order is currently being reprinted.

 Awaiting Refund Our team has received your refund request. At this time the accounting department is currently processing this transaction.

 Refunded Thank you for your patience. Your refund request has successfully been processed.