Order Status Guide

Action Required:

∙ “Awaiting Artwork” Our team has not yet received the artwork files needed to begin working on your order.

∙ “On Hold” We have encountered an issue with the provided artwork that requires your attention. Please look for an email with further instructions.

∙ “Awaiting Customer Proof Approval” Please check your email and review the artwork proof. We require your approval to move forward with production.

In Progress:

∙ “Awaiting Staff Approval” Our team is currently in the process of reviewing your order to ensure your final product is free from any errors prior to production.

∙ “Printing” Production has started, and your order is now printing.

∙ “Trimming” We are finishing our production cycle and completing your order. This is the final step before your order is prepared for delivery.

Final Steps:

∙ “Ready for Pickup” Your order is complete and available to be picked up at our facility. Please proceed to the onsite Soardist Will Call to receive your pickup.

∙ “Shipped” Your completed order has been shipped. Our team has created the shipping label, and the carrier is currently in possession of your delivery.

∙ “Completed” Your order is now complete. Thank you for choosing to work with our team here at Soardist!

Special Cases:

∙ “Reprint” Your order is currently being reprinted.

∙ “Awaiting Refund” Our team has received your refund request. At this time the accounting department is currently processing this transaction.

∙ “Refunded” Thank you for your patience. Your refund request has successfully been processed.