Round Stickers
Turnaround time starts once your proof is approved
If your file is placed on hold, the turnaround time will begin once you select 'Run As Is' or once a re-uploaded file is received.
If an email design proof is requested, the turnaround time will begin once you approve the design proof.
example:
Next day means order approve monday and will ship Tuesday for QTY 1-5pcs
2 business days means order approve monday and will ship Wednesday QTY 6-10pcs
3 business days means order approve monday and will ship Thursday QTY 11-20pcs
4 business days means order approve monday and will ship Friday QTY 21-50pcs
All the times are based on normal business days, Monday through Friday, excluding federal holidays. Please note this does not include shipping time.
If there is any issue with your order you must report the problem within 5 business days after the delivery date. Please call us and a representative will assist. If you do not contact us with in that time frame we will assume that your job was correct at the time of receipt.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:
An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
The product is lost, delayed or returned to Soardist due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size. Soardist does not any changes on customer files.
Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
Products that do not exactly match color or ink density. Soardist does not color match or match customer specified ink density.
Orders that are duplicated as a result of customer error.
Orders that are canceled after the order has entered into production (or any process thereafter).
Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.
Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
The release of an order by the shipper without obtaining a signature.
OUTDOOR DISPLAYS & GRAPHICS
Outdoor products are not designed to be used in extreme weather conditions. These include but are not limited to winds of more than 23mph, extreme temperatures and bad weather conditions. Please take down the display and safely store when extreme weather conditions are expected. Failure to do so will void the warranty.
Should you need to return a product due to order cancellation or for any reason other than a warranty matter, Soardist reserves the right to carry out a full inspection of the product before accepting the return. All returns of this matter must be noted to a Soardist representative within 5 days of receipt and are subject to a 25% restocking fee. Soardist will not accept the return of a used or custom-made product or graphic.
Soardist has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a Soardist customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that Soardist will review any other order you place. Orders are printed in their “as submitted” form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Soardist DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. Soardist will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, die lines or, sizing, etc.
Soardist does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).
If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.